Terms of service

Last updated: November 11, 2026

Overview

This website is operated by Black Rose Hobbies. Throughout the site, the terms “we,” “us,” and “our” refer to Black Rose Hobbies. Black Rose Hobbies offers this website, including all information, tools, and services available from this site, to you, the user, conditioned on your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including the additional policies referenced here or available by hyperlink, including our Refund policy, Shipping policy, Privacy Policy, Cookies Policy, Card Condition Guide, and buylist terms. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Nothing in these Terms is intended to limit rights you may have under the Consumer Protection Act, 2002 (Ontario) or other applicable laws that cannot be waived.

Section 1 — Online store terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province, territory, or state of residence, or that you are the age of majority in your province, territory, or state of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms may result in termination of your access to the Service, cancellation of pending orders as reasonably required, and restriction of your account.

Images for items may not be accurate to the exact item you will receive. Product photos, especially for trading-card singles, are often stock or representative images of the card or product. Refer to the title, listed condition grade, and description to verify what you are buying. Our Card Condition Guide explains the grades we use. Colours may also appear differently on your screen.

Section 2 — General conditions

We reserve the right to refuse service to anyone for any reason at any time, including where we reasonably suspect fraud, misrepresentation, abuse of promotions or store credit, or a risk to our staff or other customers.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service, or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 — Accuracy, completeness, and timeliness of information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. Inventory shown online and in our Toronto store can differ for all products, as described in Section 5.

Section 4 — Modifications to the service and prices

Prices for our products are subject to change without notice, except that a completed order is charged at the price displayed at checkout for that order, subject to Section 11 (errors) and our Refund policy on same-day price adjustments.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service, except that if we cancel a paid order we will refund the amounts you paid for the cancelled items as described in our Refund policy.

Section 5 — Products or services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

Inventory shown online and in our Toronto store can differ for all products. If we cannot fulfill an item you paid for, we will contact you and refund that item.

Ordering more than one unit of a sealed product does not guarantee a factory-sealed case. Multiple units may ship as individual boxes or displays unless the listing is specifically for a sealed case.

Minor factory shrink-wrap issues — such as small tears, scuffs, or separations at the seams — that do not break the factory seal or affect the contents are not grounds for a refund or replacement, as described in our Refund policy.

Blind boxes and other randomized items are final sale once they have been shipped or picked up, except where our Refund policy provides a remedy for a wrong or damaged item.

Once a singles order is placed, you may not cancel it. We may still cancel that order and refund you if we cannot fulfill it or if we made an error. Pre-order cancellation before the official release date is described in our Refund policy.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer, including quantities per customer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected, except where we have made a specific commitment in these Terms or our other policies, or where the law requires otherwise.

Section 6 — Accuracy of billing and account information; order review

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to cancel an order that contains a pricing error, to limit quantities per customer, and to cancel an order we reasonably suspect involves reselling abuse or fraud. If we cancel an order for any of those reasons, we will refund the amounts you already paid for the cancelled items.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address or phone number provided at the time the order was made.

We may delay fulfillment or pickup, or cancel an order, if we need to verify the order, the payment, the shipping or billing address, or the identity of the person collecting a local-pickup order. We may contact you to complete that verification and may request government-issued photo identification. If we cannot verify the order, we may cancel it and refund the amounts you already paid for the cancelled items. Payment cards issued outside Canada and the United States may be declined. Local pickup requires government-issued photo identification that matches the name on the order or the cardholder. A photograph of your identification is not a substitute for the physical ID. For pickup orders of $500 CAD or more, and for first-time high-value orders, we may also ask you to present the payment card used for the purchase. If someone else is collecting the order on your behalf, email us first with their full name.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, including a correct and complete shipping address. Please contact us at info@blackrosehobbies.com right away if you notice an address error before the order ships. Black Rose Hobbies is not responsible for orders that are lost, delayed, or misdelivered because of an incorrect or incomplete address you provided. Reshipping costs in that case are your responsibility. If a package is returned to us because of an address problem, we may refund the merchandise minus the original shipping charge and any return shipping costs. Further detail is in our Shipping policy.

You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund policy and Shipping policy.

Section 7 — Optional tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available,” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 8 — Third-party links

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Section 9 — User comments, feedback, and other submissions

If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

Section 10 — Personal information

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: Privacy Policy.

Section 11 — Errors, inaccuracies, and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

If we cancel an order because of a pricing or listing error, we will refund any amount you have already paid for the cancelled items, as also described in Section 6. We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 — Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 13 — Disclaimer of warranties; limitation of liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, except where such exclusions are not permitted by law, including the Consumer Protection Act, 2002 (Ontario).

In no case shall Black Rose Hobbies, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some provinces, states, or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such provinces, states, or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 14 — Indemnification

You agree to indemnify, defend, and hold harmless Black Rose Hobbies and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Section 15 — Shipping, duties, and carrier delays

We ship only to Canada and the United States. The rates, tracked and signature thresholds, untracked-shipment risk, address rules, and lost-package process are in our Shipping policy.

Customers in the United States are responsible for any duties, brokerage fees, and import taxes assessed on a shipment.

Once we have handed a package to the carrier, we are not responsible for carrier delays. A delay in transit is not grounds for a refund or cancellation. The lost-package process in our Shipping policy still applies if a tracked shipment is lost or appears lost.

Damage and missing-item claims, including the requirement of a continuous unboxing video for shipped orders over $300 CAD, are described in our Refund policy.

Section 16 — Store credit

Store credit issued by us is held on a customer account, is not transferable, has no cash value except where the law requires cash redemption, and never expires. It may be used when you are signed in with the email address the credit was issued to. Guest checkout cannot apply store credit. Additional terms are in our Refund policy and FAQ.

Section 17 — Payment disputes

You agree to contact us first at info@blackrosehobbies.com so we can try to resolve any issue with an order, a ticket, a shipment, or store credit. If you file a chargeback or payment dispute without contacting us first, we may ban you from future online orders, the buylist, and events. We may also pause fulfillment or pickup of related orders while a dispute is outstanding. This section does not take away dispute rights your payment provider or the law gives you.

Section 18 — Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 19 — Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).

Section 20 — Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 21 — Governing law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. The courts of Ontario shall have exclusive jurisdiction, except where applicable consumer-protection law gives you the right to bring a claim in another forum.

Section 22 — Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 23 — Contact information

Questions about the Terms of Service should be sent to us at info@blackrosehobbies.com or by phone at 289-224-2790.

Black Rose Hobbies
5000 Dufferin St, Unit B1
Toronto, ON M3H 5T5
Canada